Account Deletion

How to request account deletion

You can request deletion of your Kairos account and data in two ways:

• In-app: Open the Kairos mobile app, go to Settings, scroll to the "Account Actions" or "Danger Zone" section, and tap "Delete Account." You will be asked to confirm by typing "delete."
• By email: Send a deletion request to [email protected] from the email address associated with your account. Include "Account Deletion Request" in the subject line.

What is deleted

When you delete your account, we permanently remove the following:

• Your account profile (name, email, authentication credentials)
• All chat sessions and message history
• User preferences (theme, experience mode, notification settings)
• Push notification tokens and device registrations
• Command Center memberships (you will be removed from all teams)
• API keys you have created

What may be retained

Certain data may be retained for legal, audit, or operational purposes:

• Aggregated, anonymized usage statistics (token counts, model usage) that cannot identify you
• Audit logs required for compliance reporting, retained according to your organization’s policy
• Billing records required for tax and accounting purposes (typically 7 years)
• Data required to be retained by law or to resolve disputes

Organization-managed accounts

If your account is managed by an organization (enterprise or team account), your organization administrator may need to approve the deletion request, or you may need to contact your organization’s IT administrator to process the request.

Organization administrators retain access to aggregated usage data and audit logs for their organization even after individual accounts are deleted.

Timeline

Account deletion requests are processed within 30 days. In most cases, your account will be deleted within 7 business days.

You will receive a confirmation email when your account has been deleted. If you signed in through a third-party provider (Google, Apple), you may also need to revoke access in that provider’s settings.

After deletion

Once your account is deleted, you will be signed out of all devices. If you wish to use Kairos again, you will need to create a new account.

Deletion is permanent and cannot be undone. Please ensure you have exported any data you wish to keep before requesting deletion.

Contact

Questions about account deletion can be sent to [email protected].