How Kairos bills, changes, cancels, and refunds a workspace. This page is the policy the pricing page, checkout, and terms point to. Counsel should confirm the refund window and tax wording before you rely on it in a dispute.
Last updated: November 13, 2026
You can pay per user, or for a monthly token block. Every paid plan includes every feature. Image and video in Studio use your own provider keys. Kairos does not bill model usage.
The price per user depends on how many users you buy: $19 (1–24), $16 (25–99), or $14 (100–249) a month, or $15, $13, and $12 a month billed annually ($180, $156, and $144 a year).
Each user includes Sherlock on 2 devices and 15 million governed tokens a month, pooled across your workspace. Pooled usage above that is $1.50 per 1 million tokens. Annual plans are billed yearly. Any overage is billed monthly in arrears, only if used. We warn you in the app at 80%.
You choose a monthly block from 10 million tokens at $39 to 1 billion at $1,699. Annual billing charges ten months of the monthly price. Each block includes up to the listed number of users, from 1 to 10.
Usage above your block is billed at your block’s own per-million rate. Annual plans are billed yearly. Any overage is billed monthly in arrears, only if used. Unused tokens roll over for one month, then expire. Sherlock scanners are $4 per device a month, or $3 a month billed annually ($36 a year), in addition to the 2 scanners on Sherlock Discovery.
Adding users or a bigger block takes effect right away. You pay the prorated difference for the rest of the current period.
Removing users or moving to a smaller block takes effect at your next renewal. Nobody already in your workspace is removed. New invites wait until there is a free seat.
You can cancel any time from Billing. Your plan runs to the end of the period you paid for, then your workspace moves to the free Sherlock Discovery plan. Your data stays, under your retention settings.
Monthly plans are not refunded for partial months. Annual plans can be cancelled for a full refund within 14 days of the first annual charge. After that, annual fees are not refunded, and you keep access until the term ends. If we charge you in error, we refund it.
Taxes are added where required and shown at checkout.
Price changes are announced at least 30 days in advance and apply at your next renewal. Annual prices are fixed for the term.
For 250 or more users, invoicing or purchase orders, or a contract and security review, talk to us at [email protected]. Terms are set in your order form. The annual list price is $10 per user. The floor is $9 per user.
Sherlock Discovery is free: 1 network, 2 scanners, 100,000 governed tokens a month, and the 10 core DLP detectors, for one user. It does not include invites.